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how the platform works

Student Guide

Everything you need to know about using our platform. Learn as much as you can about booking, rescheduling and other important info about your subscription.

Important Information About Your Plan

Purchasing a plan means subscribing to a total number of classes every month. Here are some things to remember!

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Trial Period

You have 4 days of free trial classes from the day of your purchase. Make sure to try out a couple of tutors in this period!

The trial period is set up for you to have a feel of our platform and choose possible tutors that would best fit your kids.

After 4 days, your card is charged automatically for the plan you've chosen.

Rescheduling and Cancelling a Class

You may reschedule or cancel at least 24 hours before your class. Otherwise, the class is considered final and paid for.

Make changes under 
My Bookings

Charges and Subscriptions

Your subscription renews and automatically charges your card every month.

Unused credits are non-refundable.

Make changes under 
My Subscriptions

Booking Classes

From the date of your purchase, you have 30 days to use up your credit (total number of sessions). You can book multiple sessions at a time by adding them to your "cart" and checking out. Classes are listed under "My Bookings".

You can book classes 24 hours ahead.

Total Sessions

Each plan has a total number of sessions you can book in a month. It decreases as you use them up!

Under "My Subscriptions", you would be able to see the type of plan you have and how many sessions are remaining.

How to Use YourPlan

Contact your tutor.

Reach out to your tutor, say "Hi!" and open the lines of communication with them! On your chat box, search for your tutor's name by typing "Tutor (First Name of Tutor)"

Example: "Tutor Jasmin"

Contact You Tutor


Here's what to expect.


Initial Discussion

In the first 10 minutes of the class, parents/students must be present to talk with the tutor.

The tutor will ask for important information that will help them with the trial class.


Initial Assessment

The tutor will be assessing the initial level of the student through short tests.

After the assessment, a sample class will be done with the student.



Class Summary

Before the class ends, the tutor will present a brief summary and feedback about the sample class.

Tutor will have a plan on how to execute the next classes to address the student's needs.

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Book More

If you are satisfied with everything, go on and book more classes with the tutor to reserve their schedule.

If you need any help, contact Positive Tutors Admin.

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Trial Class Guide
Online Study


After your trial period, parents and students are now subject to more regular, recurring classes. Click below to learn the daily "to-do's" as a student of the platform.

Regula Classs


For classroom-related questions, contact your tutor

For Admin help: invoice, schedule, technical problems, please contact Positive Tutors Admin in the chat box. Make sure you are logged in to your account for the system to recognize you.

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