Trial Period
You have 5 days of free trial classes from the day of your purchase. Make sure to try out a couple of tutors in this period!
The trial period is set up for you to have a feel of our platform and choose possible tutors that would best fit your kids.
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After 5 days, your card is charged automatically for the plan you've chosen.
Rescheduling and Cancelling a Class
You may reschedule or cancel at least 24 hours before your class. Otherwise, the class is considered final and paid for.
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Make changes under
My Bookings
Charges and Subscriptions
Your subscription renews and automatically charges your card every month.
Unused credits are non-refundable.
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Make changes under
My Subscriptions
Booking Classes
From the date of your purchase, you have 30 days to use up your credit (total number of sessions). You can book multiple sessions at a time by adding them to your "cart" and checking out. Classes are listed under "My Bookings".
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You can book classes 24 hours ahead.
Total Sessions
Each plan has a total number of sessions you can book in a month. It decreases as you use them up!
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Under "My Subscriptions", you would be able to see the type of plan you have and how many sessions are remaining.
Contact your tutor.
Reach out to your tutor, say "Hi!" and open the lines of communication with them! On your chat box, search for your tutor's name by typing "Tutor (First Name of Tutor)"
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Example: "Tutor Jasmin"
TRIAL CLASS
Here's what to expect.
Initial Discussion
In the first 10 minutes of the class, parents/students must be present to talk with the tutor.
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The tutor will ask for important information that will help them with the trial class.
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Initial Assessment
The tutor will be assessing the initial level of the student through short tests.
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After the assessment, a sample class will be done with the student.
123-456-7890
Class Summary
Before the class ends, the tutor will present a brief summary and feedback about the sample class.
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Tutor will have a plan on how to execute the next classes to address the student's needs.
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Book More
If you are satisfied with everything, go on and book more classes with the tutor to reserve their schedule.
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If you need any help, contact Positive Tutors Admin.
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